Privacy Notice

Last updated: 10 November 2026 · Version 2026-11-10

1. Who we are

CrownRa is the trading name of Candy Campbell, a sole trader based in Hitchin, Hertfordshire, UK. Candy Campbell, trading as CrownRa, is the controller of the personal data described in this notice. Contact: hello.crownra@gmail.com.

2. What this notice covers

This notice covers CrownRa’s current activities: the crownra.net website and its optional AI assistant, enquiries about Hair Education, training and workshops, purchases and support for the Mobile Braider Business Toolkit, and CrownRa’s own published content and Pinterest account. We will update it when new services begin operating.

3. Personal data we use, why, and our lawful basis

Enquiries and support

The website does not collect enquiry forms on our servers. Our enquiry pages help you prepare an email, which you send from your own email account to hello.crownra@gmail.com. We then receive your name, email address and anything you include in your message. We use this to reply, to scope training or workshop requests and to provide Toolkit support. Lawful basis: our legitimate interests in responding to you, or steps you ask us to take before entering into a contract. We keep enquiry emails for up to 2 years after our last contact, unless they become part of a contract or purchase record.

Toolkit purchases

The Mobile Braider Business Toolkit is sold and delivered through Payhip, with payments processed by Stripe and checkout security provided by hCaptcha. We receive your name, email address and order details from Payhip. We do not receive your full card details. We use this to provide your purchase, support and refunds, and to keep business and tax records. Lawful bases: performance of a contract and our legal obligations. We keep purchase records for 6 years, in line with UK tax record-keeping requirements.

Optional AI assistant

The website’s AI assistant answers questions about CrownRa’s website and offers. It is off until you tick the consent box. If you choose to use it, your question and up to six previous messages from the same conversation are sent to Anthropic, our AI provider, to generate a reply. We ask you not to include personal or health information, and the assistant refuses messages that appear to contain email addresses, phone or card numbers or passwords. CrownRa does not store your conversations. To limit misuse, we keep a one-way coded version of your device’s IP address for up to one hour. The assistant does not give personalised hair-care or medical advice and cannot make bookings, send enquiries or access orders. Conversations are automated and are not routinely reviewed by a person; if you want help from a person, email us. Lawful basis: your consent, which you can withdraw at any time by unticking the box. This clears the conversation and stops further requests. Withdrawal does not delete information already processed by Anthropic, which handles it under its own commercial terms and privacy policy.

Website delivery and security

Our website host, Netlify, processes technical information such as IP address and browser details to deliver the site and protect it from abuse. Lawful basis: our legitimate interests in running a secure website.

Published content and Pinterest

We publish CrownRa content to our own Pinterest account and use aggregated Pinterest Analytics for that account. This does not identify individual visitors. Lawful basis: our legitimate interests in improving our content.

4. Marketing

CrownRa does not currently send marketing emails or run a marketing email list. Buying the Toolkit or sending an enquiry does not add you to one. If this changes, we will ask for your consent first and update this notice.

5. Cookies

crownra.net does not set cookies and does not use analytics or advertising trackers. Payhip’s checkout, on payhip.com, uses its own cookies and is covered by Payhip’s policies.

6. AI and human oversight

We use AI tools to help draft some public website content. Where AI assistance is used, the founder reviews that content before it is published. Personal data from enquiries and purchases is not used to train AI models by CrownRa.

7. Who we share data with

We use these service providers, who process personal data on our behalf or as independent providers under their own terms: Anthropic (AI assistant), Netlify (website hosting), Payhip (Toolkit sales and delivery), Stripe (payments), hCaptcha (checkout security), Google (our Gmail inbox), and SiteGround with WordPress (our content management system, which does not receive data from crownra.net visitors). We do not sell your personal data. Some providers are based in or transfer data to the United States. Where data is transferred outside the UK, we rely on the transfer safeguards these providers offer under UK data protection law.

8. Your rights

You have the right to access, correct or delete your personal data, to restrict or object to its use, to data portability, and to withdraw consent at any time. To use these rights, email hello.crownra@gmail.com. We will respond within one month. You can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

9. Children

Our website and AI assistant are intended for adults. Hair education content about children is written for parents and guardians.

10. Changes

We will update this notice when our activities change. The date and version at the top show the latest update.